Old Mill Surgery feedback report August 2022

In August 2024, we visited the Old Mill Surgery in Poringland to speak with patients about their experience with health and social care services. From this visit we received 13 reviews, with an average star rating of 3.8 out of five.

Overall, people seem to be satisfied with the care they receive at Old Mill Surgery, with people specifically praising the attitude and attentiveness of staff members. It should be noted however that some did highlight the amount of time that had to be spent in a telephone queue in order to book an appointment

Overall I would say they've been brilliant most of the time but getting an appointment is a nightmare. If you can get your call in early then you can probably get an appointment on the same day, but if it isn't urgent, you wait four or six weeks.

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