In May 2025 we visited the Norfolk and Norwich University Hospital (NNUH) to speak with patients about their experience with health and social care services. From this visit we received 13 reviews with an average star rating of 4.8 out of 5.
The NNUH is one of three acute hospitals in Norfolk and is located in Norwich. Upon their last inspection in September and November 2023, the hospital received a rating of “requires improvement”, from the CQC.
They carry out nearly one million outpatient appointments, day case procedures and inpatient admissions annually. The NNUH offers a variety of services including specialist cancer treatments, complex spinal surgeries and neonatal intensive care.
Overall, people were positive about the care they received at the NNUH, praising the person-centred and caring approach of staff as well as the reliability of appointment times. However, some concerns were raised regarding the availability of parking and the cleanliness of the toilet facilities.
