The feedback that we gathered during this project has yielded substantial positive feedback and useful examples of best practice. In our attempt to gain an overview of how people are being listened to in the sector, we have not found that the problems present at Cawston Park are widespread in the sector. In most cases people have avenues for having their voices heard, and most relatives felt that they were being listened to well.
However, the people we spoke to also identified several important areas for improvement. These included building stronger relationships with staff, the importance of managers being well-informed and engaged in the life of a home, ensuring the homes are as personalised as possible for residents, making sure residents can maintain relationships with friends from earlier in their lives, and arrangements are made for parents who are less mobile to visit their children.
You can read a summary report of what we found by clicking the link below.
