My Views Matter best practice document

Between April 2018 and July 2020, three patients, Joanna, “Jon” and Ben, died at Cawston Park Hospital in North Norfolk, having suffered neglect and abuse. They were all in their 30s, and they all had learning disabilities. An important finding of reports into the tragedy was that the views of patients and their families were systematically ignored by the hospital. As part of the system response to these events, the Healthwatch Norfolk board agreed to undertake a review of the residential and in-patient sector caring for people with learning disabilities and autistic people.

We compiled a best practice document based on the feedback we received during this My Views Matter project.

Most of what we heard was positive and we found the problems highlighted at Cawston Park were not widespread across the sector.

We collated together some of that best practice which you can read by downloading the document below.


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