Manor Farm Surgery feedback report

Healthwatch Norfolk Officers who visited the practice noted:

• The queue at the reception desk was slow moving with only one member of staff dealing with patient enquiries.
• Overall, patients we spoke to were mainly happy with their general experience at the surgery and staff were praised.
• Concerns were raised by several patients we spoke to about the lack of space in the car park. Healthwatch Norfolk raised this with the practice directly on the day of our visit and understand that they are restricted and unable to expand their car park to accommodate this.
• Other concerns included difficulties getting appointments in particular with long waits on the phone.