Ludham and Stalham Green Surgery feedback report April and June 2024

Healthwatch Norfolk visited Stalham Green Surgery in April 2024 and Ludham Surgery in June 2024 to talk to patients about their health and social care experiences. We received 10 reviews for Stalham Green which got an average star rating of 4.2 out of 5, and 9 for Ludham which got an average rating of 4.6 out of 5.

Overall, patients were happy with the care they received and the way staff looked after them. There were mixed experiences when booking appointments around the online system and waiting times on the phone.

The practice said it does have a call back facility which will ring people back when they reach first in the queue on the phones.

I have been a patient for 28 years. My experiences have been very good but, in the latter months, it has been very busy.

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