Ludham and Stalham Green Surgeries feedback report

In June 2022 we visited Ludham Surgery to speak with patients about their experience with local health and social care services. From this visit we received 17 reviews for Ludham and Stalham Green Surgeries. In addition to this, three patients completed a feedback survey and returned it to us in the post. The reviews have an average star rating of 4.7 out of five.

Overall, patients that we spoke to told us that they were happy with their experiences at the surgery. They told us that staff were very helpful and the doctors and nurses at the surgery were good.

On the other hand, concerns were raised around booking appointments, particularly for patients who are unable to use the online services offered and long waits on the phone were highlighted by some patients.

I find it easy to make appointments through the online system and get quick replies. The doctors and nurses are great and very friendly and helpful.

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In the past it was very good but now we find it nearly impossible to see a clinician....