healthwatch staff talking to a member of the public
healthwatch staff talking to a member of the public

Lawson Road Surgery Feedback Report May 2023

In May 2023 we visited Lawson Road Surgery to speak with patients about their experience with health and social care services. From this visit we received 11 reviews for the surgery. The reviews have an average star rating of 4.7 out of five.

Overall, patients we spoke to were happy with their experiences at their surgery they felt looked after by staff and most told us they were able to easily get appointments. Improvements suggested centred on the telephone system, including changing the music, long waits, and feeling like “it sends you here there and everywhere to get through”.

They are always available when you need them. I have been with them 12 years and never had any problems with them.

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