Jenny Lind Children’s Hospital feedback report December 2022

In December 2022 we visited the Jenny Lind Children’s Outpatient Department at the Norfolk and Norwich University Hospital to speak with patients and their families or carers about their experiences with the department. From this visit we received 18 reviews with an average star rating of 4.2 out of five.

The patients we spoke to were mainly happy with their experiences, and felt staff were helpful, caring, and communicated well with children and their families. The continuity of always seeing the same consultant was appreciated.

Some areas of concern were also raised about administration issues, and communication about appointments. Waiting times also got varying reactions, with some expecting a wait while others said it made it difficult to get back to work or nursery on time.

Suggestions were also made to improve the comfort of patients and families including chairs that were more comfortable, switching on the TV to help entertain children, and the sensory overload of lights and music being challenging to some younger patients.

You can download the full report to read all the feedback we received.

I really cannot fault the care we have had now we are here and have the diagnosis but it has been a long wait. They take the time to explain to my daughter what they are doing and why.

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