The patients we spoke to were mainly happy with their experiences, and felt staff were helpful, caring, and communicated well with children and their families. The continuity of always seeing the same consultant was appreciated.
Some areas of concern were also raised about administration issues, and communication about appointments. Waiting times also got varying reactions, with some expecting a wait while others said it made it difficult to get back to work or nursery on time.
Suggestions were also made to improve the comfort of patients and families including chairs that were more comfortable, switching on the TV to help entertain children, and the sensory overload of lights and music being challenging to some younger patients.
You can download the full report to read all the feedback we received.
