We spoke to or received survey responses from 1,093 pharmacy users in Norfolk. We also heard from 46 professionals working in surgeries or pharmacies.
From this work we found out that most people were generally happy with their experiences at their pharmacy rating it as either four or five stars out of five.
The most common theme we heard from people using pharmacies was around how they were treated by staff.
From professionals, we heard that most of them felt the relationship between surgeries and pharmacies in the last five years had got worse. The main themes in responses were centred on system pressures and communication between the two.
Our recommendations included better communication between surgeries and pharmacies, pharmacies being encouraged to talk to patients in multiple ways including social media and text messages, and our finding considered in identifying the need for pharmacies.
