image showing medicine on a shelf in a pharmacy
image showing medicine on a shelf in a pharmacy

How Norfolk pharmacies are working for you June 2023

Throughout March and April 2023 we visited pharmacies and dispensaries across Norfolk to speak with service users and find out what was working well and what could be improved for service users. We spoke to or received survey responses from 1,093 pharmacy users in Norfolk. We also heard from 46 professionals working in surgeries or pharmacies.

We spoke to or received survey responses from 1,093 pharmacy users in Norfolk. We also heard from 46 professionals working in surgeries or pharmacies.

From this work we found out that most people were generally happy with their experiences at their pharmacy rating it as either four or five stars out of five.

The most common theme we heard from people using pharmacies was around how they were treated by staff.

From professionals, we heard that most of them felt the relationship between surgeries and pharmacies in the last five years had got worse. The main themes in responses were centred on system pressures and communication between the two.

Our recommendations included better communication between surgeries and pharmacies, pharmacies being encouraged to talk to patients in multiple ways including social media and text messages, and our finding considered in identifying the need for pharmacies.

 

The only thing I would improve is the communication. They don't tell me if a medication is out of stock, I go in because it's been over a week and I haven't had a text saying it's ready. When I go in, they tell me the medication is out of stock. It would be good if they could communicate with the surgery and tell them it's out of stock and get them to prescribe an alternative that is available.

Related Reports

In the past it was very good but now we find it nearly impossible to see a clinician....