Hingham Surgery feedback report May 2022

In May 2022 we visited Hingham Surgery to speak with patients about their experience with local health and social care services. From this visit we received 15 reviews for Hingham Surgery. In addition to this, we received two further reviews for the surgery from promoting our visit on local community groups on Facebook. All patients we received feedback from rated their overall experience with the surgery as five stars out of five. Alongside this we also asked patients to rate cleanliness, quality of care, staff attitudes, staff communication with you, and waiting time. Although not compulsory, the ratings we did receive were all five stars out of five.

Overall, the patients we heard from were extremely happy with the service and care they received from the surgery. They reported being able to get appointments when they needed them and they felt that staff “genuinely care“, they always have “time to listen” and will “go above and beyond” to help patients.

I think that the staff here go above and beyond. I can always get an appointment even at short notice. I think they provide a very personal service.

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