In February 2025 we visited Hickling House in Hickling to speak with the residents about their experience living at the home. This visit formed part of our ongoing targeted engagement of visiting care homes around Norfolk to learn more about the experiences of the people living there.
The home provides residential care for up to 26 people, some of whom have dementia at various stages. About half of these residents are funded by Norfolk County Council.
We spoke to seven people (five residents and two relatives) . They gave an average score of 4.6 out of 5.
All the service users we spoke to said that they were happy living in the home and felt well cared for. They said that they were happy with the activities and food on offer. Some were a little uncertain about new members of staff they were not familiar with, but we heard how staff were kind, friendly, and approachable
