In September 2025 we visited Hethersett Surgery to speak with patients about their experience with health and social care services. From this visit we received 14 reviews for the surgery. The reviews have an average star rating of 3.4 out of 5.
Hethersett Surgery is a GP surgery in the village of Hethersett. Upon their last inspection in September 2024, the surgery received a rating of ”Good”, from the CQC. At the time of the inspection, there were approximately 22,000 patients registered between the three surgeries that make up the Humbleyard Practice (Hethersett, Cringleford and Mulbarton). The surgery offers a variety of services including cervical screening, diabetes reviews and first contact physiotherapy.
Overall, people felt that the care they received at Hethersett Surgery was adequate. Most people found staff to be friendly and helpful. However, many reported issues with accessing appointments, saying that the online system was difficult to use, there were long queues if people called on the phones and that either they were not able to get an appointment at all or had to wait multiple weeks to be seen.
