In February 2025 we visited Hethersett Hall to speak to service users about their experience with the home. This visit formed part of our
ongoing targeted engagement of visiting care homes around Norfolk.
Hethersett Hall is a care home in Hethersett, a village in South Norfolk, and is owned and managed by Barchester Healthcare Homes Limited. The home provides residential and respite care for up to 67 people aged 55 or over.
We received eight reviews for the home, four from services users and one from a visitor – these have an average star rating of 4.4 out of 5. We also collected three reviews from staff members all of whom rated the home as five stars. The overall rating therefore was 4.6 stars out of 5.
All service users we spoke to were pleased with the level of care they received and found staff helpful. Both staff and service users noted open communication is promoted through resident forums and as part of the general culture. The stability of staff personnel was seen as beneficial to the quality of relationships with service users, although some commented additional staff would be useful.
