Healthwatch Norfolk engagement and intelligence report November 2021

Between 1st August and 31st October 2021, we received 744 individual reviews, relating to 106 different services delivered in Norfolk. The average rating of these reviews was 3.6 (out of five), this is an increase of 1.3 since last report mostly a consequence of resuming in-person engagement.

Most feedback we received came from our engagement events (474), We also received 263 reviews through our website, five through our signposting service, one through the post, and one through social media.

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