Heacham Group Practice feedback report July 2022

In September 2023 we visited Heacham Group Practice to speak with patients about their experience with health and social care services. From this visit we received 23 reviews for the practice. In addition to this, in this month we have received a further three reviews through our website which are included in our report. The reviews have an average star rating of 4.7 out of five.

While patients told us their experience were generally good, they highlighted a few issues with us. These included:


  • Difficulties accessing appointments
  • Not enough chairs in the waiting room
  • Long waits for appointments
  • Some communication confusion

I called this morning and they got me in for an appointment an hour later. I think the surgery seems to be improving, but I know we can't expect miracles.

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In the past it was very good but now we find it nearly impossible to see a clinician....