Gayton Road Health Centre feedback report – March 2023

In March 2023, we visited Gayton Road Health Centre in King’s Lynn to speak with patients about their experience with health and social care services. From this visit we received 21 reviews for the centre. They have an average star rating of 4.3 out of five.

Overall, the patients we spoke to were mostly happy with their experiences at the health centre, Some told us about difficulties accessing appointments and long waits on the phone when calling the centre. Once patients were able to get an appointment, they told us they were happy and were treated well by staff.

We also found reception staff dealt with patients in a polite, friendly and courteous way although there was a slow-moving queue most of the time we were on site, with some patients waiting for considerable lengths of time.

I don't have any problem with the care I receive once I actually get an appointment. I just have an issue actually getting to that point.

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In the past it was very good but now we find it nearly impossible to see a clinician....