Gayton Road Health Centre feedback report March 2022

In February to March 2022 we visited Gayton Road Health Centre in King's Lynn and also local libraries to speak with members of the public about their experiences with health and social care in their area. From these visits we received 19 reviews for Gayton Road Health Centre with an average rating of 3.4 (out of five).

Overall, patients reported frustrations with trying to access appointments at the practice, in particular difficulties with the phone system and a feeling that they were unable to see a doctor face to face.

 

I had been trying for ages to make an appointment. I don't like telling the receptionist my problems, I should be able to speak to a doctor.

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In the past it was very good but now we find it nearly impossible to see a clinician....