In March 2025 we visited Furze Hill House in North Walsham to speak with service users and staff about their experience with the home. We also spoke to a relative of a resident. This visit formed part of our ongoing targeted engagement of visiting care homes around Norfolk to learn more about the experiences of service users.
Furze Hill House provides residential care for up to 40 people, some of whom have dementia at various stages.
8 of the 30 current residents have their care funded by Norfolk County Council.
The service users we spoke to were happy living in the home and felt well cared for, and we heard how staff were kind, friendly, and approachable. One resident suggested that the food could be better. The staff spoke highly of each other and how they all work well together.
