Elmham Surgery feedback report November 2024

In November 2024, we visited Elmham Surgery to talk to patients about their health and care experiences. During this visit, we received 21 reviews, with an average star rating of 3.9 out of 5.

Overall, patients felt satisfied with their experiences of care once they had been seen, and praised staff. Some did say they struggled to use the online booking system as well as getting appointments close to the time of booking.

The main problem I find is the fact that you have to order online to get an appointment. I don't have a smartphone and there's a lot of people who struggle to get internet coverage in this area. When you're ill it would be good to speak to someone. You don't want to be faffing about.

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