In April 2025 we visited Coronation House to speak with service users about their experience with the home. This visit formed part of our ongoing targeted engagement of visiting care homes around Norfolk.
Coronation House is a purpose-built care home in Thetford, a town in Breckland, and is owned and managed by Danforth Care. The home provides residential, respite and dementia care for people aged 65 or over.
From this visit we received eight reviews for the home. We received six from services users and these have an average star rating of 4.8 out of 5. We also collected two reviews from staff members both of whom rated the home as five stars. The overall rating therefore was 4.9 stars out of 5.
Overall, the service users we spoke to were happy with the quality and choice of food with two people describing it as “excellent”. We were told about the interesting variety of activities on offer and that there is plenty to keep occupied with outside of formal arrangements. All service users were pleased with their rooms in terms of suitability and cleanliness. Staff attitudes and interactions were spoken about positively, however one service user felt there was a shortage of cover at night times.
