Community based mental health services in Norfolk and Waveney Year One report

During the first-year evaluation, we found community mental health changes are not yet happening and there are a number of concerns about issues including care plans not being up-to-date and not strong enough communication with carers.

Healthwatch Norfolk was asked to carry out an evaluation of how well community-based mental health services are being transformed in Norfolk and Waveney. Carried out over three  years, this is the report setting out work over the first year.


I appreciate that things are especially difficult due to staffing issues and current demand. However I have been made to feel like my case isn’t severe enough to warrant treatment on multiple occasions and often feel like a burden on the service.

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In the past it was very good but now we find it nearly impossible to see a clinician....