Colney Centre at Norfolk and Norwich University Hospital feedback report June 2024

In June 2024 we visited Norfolk and Norwich University Trust Hospital’s Colney Centre for oncology and haematology services. From this visit we received 23 reviews for the practice. The reviews have an average star rating of 4.7 out of 5.

Overall, many patients we spoke to told us their condition and treatments were explained well to them; staff were described as “helpful” and “informative”. The free parking was also appreciated. Some said it can be difficult getting through on the phone lines and others felt greater emotional support would be helpful throughout, with particular care given to how diagnoses are delivered to patients.

We're here every 3 weeks and the support has been very good. They were brilliant with emotional support when I was first diagnosed.

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