Church Hill Surgery feedback report August 2022

In August 2022 we visited Church Hill Surgery in Pulham Market to speak with patients about their experience with local health and social care services. From this visit we received 14 reviews for the surgery with an average star rating of 4.4 (out of five).

Overall, most patients we spoke to told us that they were happy with their experiences at the surgery. We heard that most were able to get appointments including an ease with getting same day appointments. In addition to this, staff were largely praised and the surgery was seen as “obliging”.

One specific suggestion for improvement was around the car park. With one patient telling us that “the only thing I’d change is widening the disabled bay, the spot is a bit narrow and as there’s only two sometimes there isn’t a space free”.

90% of the time they are very very good - all the staff and nurses are very good. Maybe the Drs would lose them the point. Sometimes they are not helpful or interested.

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In the past it was very good but now we find it nearly impossible to see a clinician....