Castle Partnership feedback report November 2021

In November 2021 we visited all three branches of Castle Partnership in Norwich – Gurney, Mile End, and Tuckswood Surgeries. From these visits we received 38 reviews with an average rating of 4.6 (out of five).

Patients gave high marks on most of the areas we asked about, with only waiting times rated lower.

find the surgery easy to contact I prefer using the online system and find they get back to me quickly. I think the surgery is better managed now the use a triage system. The staff are good and always friendly but I do find the nurses are more approachable then the doctors.

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In the past it was very good but now we find it nearly impossible to see a clinician....