image shows a table with dark blue tablecloth and the words healthwatch norfolk printed on. On the table are two healthwatch bags, a fan of green and pink pens. There is a sign saying 'we are collecting patient feedback' and some leaflets
image shows a table with dark blue tablecloth and the words healthwatch norfolk printed on. On the table are two healthwatch bags, a fan of green and pink pens. There is a sign saying 'we are collecting patient feedback' and some leaflets

Blofield Surgery feedback report August 2023

In August 2023 we visited Blofield Surgery to speak with patients about their experience with local health and social care services. From this visit we received 29 reviews for the surgery. The reviews have an average star rating of 4.7 out of five and all the patients we spoke to rated their experience as four or five out of five.

Overall, the patients we spoke with were happy with their experiences and most told us they were able to get appointments they needed and staff were praised.

The staff at Blofield Surgery were very friendly and welcoming to the Healthwatch Norfolk team. The surgery is currently undergoing a big extension project and the practice manager explained more about that. We also noted it was a very busy practice with a lot of patients coming and going.

I think it's a good surgery. They seem to have improved access to phone and face-to-face appointments. The staff are fine, and they seem to do everything well.

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In the past it was very good but now we find it nearly impossible to see a clinician....