School Lane Surgery feedback report March 2024
We visited School Lane Surgery in Thetford to talk to patients about their health and social care experiences. We received 17 reviews about the surgery, which got an average star rating of 3.8 out of 5 in our feedback report. Staff at the surgery were praised by the people we spoke to, and we heard […]
Dentistry in Norfolk update 2023-24
Healthwatch Norfolk carried out a check on the availability of NHS non-emergency dental care in Norfolk, 12 months on from carrying out a similar check for the Government’s Health and Social Care Select Committee. We found it is still challenging to access it and no dental practices we spoke too are taking on new NHS […]
Olive House feedback report February 2024
In February 2024 we visited Olive House in Newton Flotman to speak with service users about their experience with the home. We also spoke to some members of staff about their experiences. It provides residential care for up to 45 people aged 65 or over. This visit formed part of our targeted engagement of visiting […]
Melton Constable Surgery feedback report 2024
In February 2024 we visited Melton Constable Surgery in North Norfolk to speak with patients about their experience with local health and social care services. From this visit we received 11 reviews for the surgery. The reviews have an average star rating of 4.7 out of five. All the patients we spoke to told us […]
Hoveton and Wroxham Medical Centre feedback report February 2024
In February 2024 we visited Hoveton and Wroxham Medical Centre to speak with patients about their experience with local health and social care services. From this visit we received 13 reviews for the Medical Centre. The reviews have an average star rating of 4.3 out of five. Overall most patients we spoke to on our […]
Cromer Group Practice feedback report February 2024
In February 2024, Healthwatch Norfolk visited Cromer Group Practice to speak with patients about their experiences with local health and social care services. From this visit we received 16 reviews, with an average rating of 4.3 out of five. Most patients told us they were happy with the care they received from the practice. Where […]
East Harling and Kenninghall Surgery Feedback Report February 2024
In February 2024, Healthwatch Norfolk visited the East Harling Welcome Hub and Banham Community Cafe to talk to patients about their experiences at East Harling and Kenninghall Surgery. We received 12 reviews for East Harling Surgery with an average star rating of 1.8 out of five, and nine for Kenninghall Surgery with an average rating […]
Roundwell Medical Centre feedback report September 2023
In September 2023, we visited Roundwell Medical Centre in Norwich to speak with patients about their health and social care experiences and compiled a feedback report. We received 15 reviews with an average star rating of 3.8 out of five. Patients told us they got a good quality of service and staff were helpful, but […]
Wells Health Centre feedback report October 2023
In October 2023 we visited Wells Health Centre to speak with patients about their experience with health and social care services and compiled a feedback report. From this visit we received 14 reviews for the centre with an average star rating of 4.8 out of five.
East Harling Surgery feedback November 2023
We were invited by the Clerk & Finance Officer of Harling Parish Council to visit East Harling Welcome Hub to speak with local residents about their experiences with local health and social care services. We visited the Welcome Hub in November and also visited East Harling Surgery.
From these visits we received 26 reviews for East Harling Surgery, we also received a further five reviews through our website since the start of October 2023 and three reviews through the post which are included in this report. The reviews have an average star rating of 2.2 out of five.
