Swan Lane Surgery Long Stratton report July 2023
In July 2023 we visited Swan Lane Surgery to speak with patients about their experience with health and social care services. From this visit we received 15 reviews for the surgery. We have also received two reviews through our website this month for the surgery. These 17 reviews have an average star rating of 4.6 out of five.
Healthwatch Norfolk engagement and intelligence report November 2021
Between 1st August and 31st October 2021, we received 744 individual reviews, relating to 106 different services delivered in Norfolk. The average rating of these reviews was 3.6 (out of five), this is an increase of 1.3 since last report mostly a consequence of resuming in-person engagement. Most feedback we received came from our engagement […]
Castle Partnership feedback report November 2021
In November 2021 we visited all three branches of Castle Partnership in Norwich – Gurney, Mile End, and Tuckswood Surgeries. From these visits we received 38 reviews with an average rating of 4.6 (out of five).
Heathgate Medical Practice feedback report November 2021
On 12th November 2021 we visited Heathgate Medical Practice in Poringland to collect feedback from patients about their experiences with the practice. From this visit we collected 33 reviews with an average star rating of 4.5 (out of five). It is worth noting that most patients (24, 73%) gave the surgery the full five stars.
Plowright Medical Centre feedback report February 2022
In February 2022 we visited Plowright Medical Centre in Swaffham to speak with members of the public about their experiences with health and social care in their area. From this visit we received 12 reviews, with an average rating of 4.7 (out of five).
Gayton Road Health Centre feedback report March 2022
In February to March 2022 we visited Gayton Road Health Centre in King’s Lynn and also local libraries to speak with members of the public about their experiences with health and social care in their area. From these visits we received 19 reviews for Gayton Road Health Centre with an average rating of 3.4 (out of five).
Southgates Medical Centre feedback report April 2022
In April 2022 we visited Southgates Medical Centre in King’s Lynn to speak with patients about their experience with local health and social care services. From this visit we received 18 reviews for the medical centre with an average star rating of 4.0 (out of five).
Hingham Surgery feedback report May 2022
In May 2022 we visited Hingham Surgery to speak with patients about their experience with local health and social care services. From this visit we received 15 reviews for Hingham Surgery. In addition to this, we received two further reviews for the surgery from promoting our visit on local community groups on Facebook.
All patients we received feedback from rated their overall experience with the surgery as five stars out of five. Alongside this we also asked patients to rate cleanliness, quality of care, staff attitudes, staff communication with you, and waiting time. Although not compulsory, the ratings we did receive were all five stars out of five.
Gorleston engagement report March 2022
In March 2022, Healthwatch Norfolk engaged with members of the public in the Gorleston area. This took place at Gorleston Library, Shrublands Medical Centre, and online in a local community Facebook group. As a result, 47 pieces of feedback for nine different service providers were collected.
Windmill Surgery feedback report May 2022
In April 2022 we visited Windmill Surgery in Wymondham to speak with patients about their experience with health and social care services. From this visit we received 14 reviews for Windmill Surgery. The reviews have an average star rating of 4.6 out of five.
