Norfolk and Norwich University Hospital Maternity Services feedback report October 2024
In October 2024, we visited Maternity Services at the Norfolk and Norwich University Hospital to speak with patients about their experiences. From this visit, we received 18 reviews with an average star rating of 4.7 out of 5. Overall, people were very satisfied with their experiences, with patients particularly pleased with the communication and care […]
Hunstanton Medical Practice feedback report October 2024
In October, we visited Hunstanton Medical Practice to talk to patients about their experiences with health and social care services. From this visit, we received 13 reviews for the surgery, which have an average star rating of 4.2 out of 5. Overall, people seemed happy with their experiences of care, with patients praising staff members. […]
Holt Medical Practice feedback report November 2024
In November 2924, we visited Holt Medical Practice to talk to patients. During our visit, we received 14 reviews with an average star rating of 4.4 out of 5. Overall, people seemed happy with their experiences of care, with patients noting the good communication offered by the surgery. Two did note a lack of continuity […]
Halsey House feedback report October 2024
In October 2024, we visited Halsey House in Cromer to talk to the people living there about their experiences. It provides both residential/nursing care and dementia-specific care. During our visit, we received seven reviews – five from those living there, one from a volunteer and one from a visitor. The reviews have an average star […]
Acute Medical Unit at the Norfolk and Norwich University Hospital feedback report August 2024
In August 2024, we visited the Acute Medical Unit at the Norfolk and Norwich University Hospital to talk to patients about their experiences. We received 11 reviews with an average star rating of 4.1 out of 5. Overall, patients appeared to be happy with the quality of care they were receiving and said the food […]
Reepham Surgery feedback report October 2024
In October 2024, we visited Reepham Surgery to speak to patients about their health and social care experiences. From this visit, we received 13 surgery reviews with an average star rating of 4 out of 5 which are recorded in our feedback report. Overall, people felt satisfied with their experience at Reepham Surgery, with patients […]
Aylsham Surgery feedback report October 2024
In October 2024, we visited Aylsham Surgery to talk to patients about their experiences with health and social care. From this visit, we received 10 reviews which had an average star rating of 4.2 out of 5. Overall, patients found their experience at the surgery to be generally good, saying staff members were friendly and […]
Does being part of the LGBTQIA+ community affect your health care?
In July and August 2024, Healthwatch Norfolk attended Norwich Pride, and King’s Lynn and West Norfolk Pride, to engage with members of the LGBTQIA+ community about their experience of health care. What did we find? How many people felt being part of the LGBTQIA+ community affected their care? Many of the respondents also felt there […]
Summary of CQC Adult Inpatient Survey 2023
We wanted to highlight the results of the Adult Inpatient Survey for 2023, which was published by the Care Quality Commission (CQC) in summer 2024. Our focus was on the three main acute hospitals in Norfolk – the Norfolk and Norwich University Hospital in Norwich, the James Paget University Hospital in Gorleston and the Queen […]
The Burnhams Surgery feedback report June 2024
In June 2024, we visited the Burnhams Surgery in Burnham Market to speak with patients about their experience with local health and social care services. From this visit, we received 21 reviews, with an average star rating of 4.5 out of five. Overall, the patients we spoke to told us they were happy with their […]
