Wells-Next-The-Sea SEND Event feedback report November 2023
Healthwatch Norfolk visited an event for people with Special Educational Needs and Disabiliites (SEND), their families and carers in Wells-Next-The-Sea to hear their experiences of health and care. People shared a range of experiences. Many related to the time taken to access a diagnosis and/or care, and the difficulties and frustrations it causes. One person […]
Patient views on the future of Blakeney Surgery
Holt Medical Practice are proposing to close their branch surgery Blakeney Surgery. Healthwatch Norfolk were asked by Blakeney Parish Council to find out the impact that the proposed closure might have on the local community.
Three Hospitals Three Weeks – patient experience at the James Paget Hospital
During the week 19th to 23rd June 2023 we visited the James Paget University Hospital every day to find out about patient experience. We wanted to find out what was working well and what could be better. We visited outpatient clinics, patients on wards, and Accident and Emergency to speak with patients, their carers, and their visitors. This also included a focus on Maternity services.
Three Hospitals Three Weeks – patient experience at the Queen Elizabeth Hospital
During the week 22nd to 26th May 2023, we visited The Queen Elizabeth Hospital in King’s Lynn every day to find out about patient experience. We wanted to find out what was working well and what could be better as part of our Three Hospitals Three Weeks campaign.
Swan Lane Surgery Long Stratton report July 2023
In July 2023 we visited Swan Lane Surgery to speak with patients about their experience with health and social care services. From this visit we received 15 reviews for the surgery. We have also received two reviews through our website this month for the surgery. These 17 reviews have an average star rating of 4.6 out of five.
Healthwatch Norfolk engagement and intelligence report November 2021
Between 1st August and 31st October 2021, we received 744 individual reviews, relating to 106 different services delivered in Norfolk. The average rating of these reviews was 3.6 (out of five), this is an increase of 1.3 since last report mostly a consequence of resuming in-person engagement. Most feedback we received came from our engagement […]
Castle Partnership feedback report November 2021
In November 2021 we visited all three branches of Castle Partnership in Norwich – Gurney, Mile End, and Tuckswood Surgeries. From these visits we received 38 reviews with an average rating of 4.6 (out of five).
Heathgate Medical Practice feedback report November 2021
On 12th November 2021 we visited Heathgate Medical Practice in Poringland to collect feedback from patients about their experiences with the practice. From this visit we collected 33 reviews with an average star rating of 4.5 (out of five). It is worth noting that most patients (24, 73%) gave the surgery the full five stars.
Plowright Medical Centre feedback report February 2022
In February 2022 we visited Plowright Medical Centre in Swaffham to speak with members of the public about their experiences with health and social care in their area. From this visit we received 12 reviews, with an average rating of 4.7 (out of five).
Gayton Road Health Centre feedback report March 2022
In February to March 2022 we visited Gayton Road Health Centre in King’s Lynn and also local libraries to speak with members of the public about their experiences with health and social care in their area. From these visits we received 19 reviews for Gayton Road Health Centre with an average rating of 3.4 (out of five).
