The Humbleyard Practice (Cringleford) report June 2023
In June 2023 we visited the Cringleford branch of The Humbleyard Practice to speak with patients about their experience with health and social care services. From this visit we received 12 reviews for this branch. The reviews have an average star rating of 4.0 out of five.
Care Quality Commission (CQC) Engagement Summary Report July 2023
We were asked by the Care Quality Commission (CQC) to gather feedback from people who are homeless or have no fixed abode about their experiences of health and social care.
In total, we spoke to 32 people and received 48 different experiences. Around 27 per cent of the feedback could not be used as people either could not name the service they had used, or did not wish to name it.
Healthwatch Norfolk worked with two different organisations (Sanctuary Supported Living and The Salvation Army) to gather feedback and visited five different sites across Norfolk – two in Norwich and one each in Dereham, Costessey and Cromer. One person also contacted us independently with their feedback.
Beaches Medical Centre feedback report June 2023
In June 2023 we visited Beaches Medical Centre in Gorleston to speak with patients about their experience with health and social care services. From this visit we received 12 reviews for Beaches Medical Centre.
The reviews have an average star rating of 4.6 out of five. This is a big increase compared to a report we compiled based on feedback gathered there in March 2022.
Magdalen Medical Practice report June 2023
In June 2023 we visited Magdalen Medical Practice to speak with patients about their experience with local health and social care services. From this visit we received 16 reviews for the practice. The reviews have an average star rating of 4.6 out of five.
Lawson Road Surgery Feedback Report May 2023
In May 2023 we visited Lawson Road Surgery to speak with patients about their experience with health and social care services. From this visit we received 11 reviews for the surgery. The reviews have an average star rating of 4.7 out of five.
Woodcock Road Surgery Feedback May 2023
In May 2023 we visited Woodcock Road Surgery to speak with patients about their experience with health and social care services. From this visit we received 20 reviews for the surgery with and average rating of 4.5 out of five.
Chet Valley Medical Practice Feedback Report June 2023
In June 2023 we visited Chet Valley Medical Practice to speak with patients about their experience with local health and social care services. From this visit we received 20 reviews for the practice. The reviews have an average star rating of 4.6 out of five.
Swan Lane Surgery, Long Stratton Feedback Report July 2023
In July 2023 we visited Swan Lane Surgery to speak with patients about their experience with health and social care services. From this visit we received 15 reviews for the surgery. We have also received two reviews through our website this month for the surgery. These 17 reviews have an average star rating of 4.6 out of five.
Three Hospitals Three Weeks – patient experience at the Queen Elizabeth Hospital
During the week 22nd to 26th May 2023, we visited The Queen Elizabeth Hospital in King’s Lynn every day to find out about patient experience. We wanted to find out what was working well and what could be better.
We visited outpatient clinics, patients on wards, and Accident and Emergency to speak with patients, their carers, and their visitors. While we were there we made observations and spoke to staff about their experiences too. The surveys were also available online until the end of July 2023 for people who could not share their feedback with us during that week.
The visit formed part of our Three Hospitals Three Weeks project which saw Healthwatch Norfolk visit the Queen Elizabeth, James Paget University Hospital, and Norfolk and Norwich University Hospital for a week each.
Newton Flotman Surgery Feedback report August 2023
In August 2023 we visited Newton Flotman Surgery to speak with patients about their experience with health and social care services. From this visit we received 11 reviews for the surgery with an average rating of 4.2 out of five.
