East Norwich Medical Partnership feedback report October 2022
In October 2022 we visited a flu clinic at East Norwich Medical Partnership to speak with patients about their experience with local health and social care services. From this visit we received 26 reviews for the partnership. The reviews have an average star rating of 3.7 out of five.
West Norfolk Eye Centre feedback report October 2022
In October 2022 we visited the new West Norfolk Eye Centre at The Queen Elizabeth Hospital to speak with patients about their experience with local health and social care services. From this visit, we received 13 reviews from patients at the eye centre with an average star rating of 4.6 out of five.
Watlington Medical Centre feedback report October 2022
In October 2022 we visited Watlington Medical Centre to speak with patients about their experience with local health and social care services. From this visit we received 14 reviews for the centre. The reviews have an average star rating of 4.7 out of five.
Brundall Medical Partnership feedback report September 2022
In September 2022 we visited Brundall Medical Partnership to speak with patients about their experience with local health and social care services. From this visit we received 11 reviews for the medical partnership. The reviews have an average star rating of 3.9 out of five.
Birchwood Surgery feedback report October 2022
In October 2022 we visited Birchwood Surgery in North Walsham to speak with patients about their experience with health and social care services. From this visit we received 13 reviews for the surgery with an average rating of 4.5 out of five.
Mattishall Surgery feedback report October 2022
In July and October 2022, we visited Mattishall Surgery to speak with patients about their experience with local health and social care services. From these visits we received 17 reviews for Mattishall Surgery. The reviews have an average star rating of 4.2 out of five. Read all the feedback we received by downloading the report.
Dereham Theatre Royal surgery feedback report September 2022
Healthwatch Norfolk visited the Theatre Royal surgery in Dereham. Overall patients we spoke to were happy with the practice but said they found it more difficult to get an appointment since the Covid pandemic.
Roundwell Medical Centre Feedback – October 2022
In October 2022 we visited Roundwell Medical Centre in New Costessey to speak with patients about their experience with health and social care services. From this visit we received 14 reviews for the centre. In addition to this we received two reviews through our website while promoting our visit on social media. The reviews have an average star rating of 4.3 out of five.
By Healthwatch Norfolk
GP Practice Report December 2022
Healthwatch Norfolk noticed a rise in the number of patients dissatisfied with their experiences at doctors’ surgeries. Patients were telling us they were unhappy with waiting times, unsure of how surgeries decided on priorities for care, and general negativity with access and the services offered to them.
Targeted engagement was carried out at doctors’ surgeries throughout Summer 2022 (May to August) to find out more.
The main aim was to be able to help surgeries across Norfolk ensure their patients are well informed about the way they work, the services they offer, the people they may be offered an appointment with, and the options available to them.
Orchard Surgery in Dereham feedback report – November 2022
In November 2022 we visited Orchard Surgery in Dereham to speak with patients about their experience with local health and social care services.
From this visit we received 16 reviews for the surgery. In addition to this we promoted our visit on Facebook and consequently received an additional three reviews through our website. The reviews have an average star rating of 4.2 out of five.
