Wells Health Centre feedback report October 2023
In October 2023 we visited Wells Health Centre to speak with patients about their experience with health and social care services and compiled a feedback report. From this visit we received 14 reviews for the centre with an average star rating of 4.8 out of five.
East Harling Surgery feedback November 2023
We were invited by the Clerk & Finance Officer of Harling Parish Council to visit East Harling Welcome Hub to speak with local residents about their experiences with local health and social care services. We visited the Welcome Hub in November and also visited East Harling Surgery.
From these visits we received 26 reviews for East Harling Surgery, we also received a further five reviews through our website since the start of October 2023 and three reviews through the post which are included in this report. The reviews have an average star rating of 2.2 out of five.
Wells-Next-The-Sea SEND Event feedback report November 2023
Healthwatch Norfolk visited an event for people with Special Educational Needs and Disabiliites (SEND), their families and carers in Wells-Next-The-Sea to hear their experiences of health and care. People shared a range of experiences. Many related to the time taken to access a diagnosis and/or care, and the difficulties and frustrations it causes. One person […]
Patient views on the future of Blakeney Surgery
Holt Medical Practice are proposing to close their branch surgery Blakeney Surgery. Healthwatch Norfolk were asked by Blakeney Parish Council to find out the impact that the proposed closure might have on the local community.
Three Hospitals Three Weeks – patient experience at the James Paget Hospital
During the week 19th to 23rd June 2023 we visited the James Paget University Hospital every day to find out about patient experience. We wanted to find out what was working well and what could be better. We visited outpatient clinics, patients on wards, and Accident and Emergency to speak with patients, their carers, and their visitors. This also included a focus on Maternity services.
Three Hospitals Three Weeks – patient experience at the Queen Elizabeth Hospital
During the week 22nd to 26th May 2023, we visited The Queen Elizabeth Hospital in King’s Lynn every day to find out about patient experience. We wanted to find out what was working well and what could be better as part of our Three Hospitals Three Weeks campaign.
Swan Lane Surgery Long Stratton report July 2023
In July 2023 we visited Swan Lane Surgery to speak with patients about their experience with health and social care services. From this visit we received 15 reviews for the surgery. We have also received two reviews through our website this month for the surgery. These 17 reviews have an average star rating of 4.6 out of five.
Healthwatch Norfolk engagement and intelligence report November 2021
Between 1st August and 31st October 2021, we received 744 individual reviews, relating to 106 different services delivered in Norfolk. The average rating of these reviews was 3.6 (out of five), this is an increase of 1.3 since last report mostly a consequence of resuming in-person engagement. Most feedback we received came from our engagement […]
Castle Partnership feedback report November 2021
In November 2021 we visited all three branches of Castle Partnership in Norwich – Gurney, Mile End, and Tuckswood Surgeries. From these visits we received 38 reviews with an average rating of 4.6 (out of five).
Heathgate Medical Practice feedback report November 2021
On 12th November 2021 we visited Heathgate Medical Practice in Poringland to collect feedback from patients about their experiences with the practice. From this visit we collected 33 reviews with an average star rating of 4.5 (out of five). It is worth noting that most patients (24, 73%) gave the surgery the full five stars.
