Lydia Eva Court feedback report March 2024

In March 2024, we visited Lydia Eva Court in Gorleston to speak with people about their experiences of the home, and also chatted to some members of staff. This is part of a targeted engagement programme which sees us visiting a selection of care homes across the county. During our visit, we received six reviews […]

Benjamin Court feedback report October 2023

Healthwatch Norfolk does not normally gather feedback about services that have ended or closed. We made an exception because we were contacted by numerous members of the public about Benjamin Court Reablement Services in Cromer. Because our role is to listen to the voice of the patient, we visited Cromer Library on October 13 to […]

Hingham Surgery feedback report April 2024

In April 2024, we visited Hingham Surgery to talk to patients about their health and social care experiences. We received 24 reviews during the visit with an average star rating of 4.9 out of five. Overall, patients were very happy with the care they were receiving. Many spoke about how well they are treated by […]

Parish Fields Practice feedback report April 2024

In April 2024, we visited Lawns Medical Practice and Parish Fields Practice in Diss to talk to patients of both practices about their health and social care services. From the visit, we received 13 reviews for Parish Fields which had an average star rating of 3.8 out of five. Overall, patients were happy with the […]

Snettisham Surgery feedback report April 2024

In April 2024, Healthwatch Norfolk visited Snettisham Surgery to talk to patients about their health and social care and compiled a feedback report. We received 11 reviews which had an average star rating of 4.3 out of five. Overall, most patients we spoke to were happy with the care they received from the surgery. There […]

Queen Elizabeth Hospital feedback report February 2024

In February 2024, we visited the Queen Elizabeth Hospital in King’s Lynn to talk to patients about their experiences with health and social care services. During the visit, we received 28 reviews for the hospital with an average star rating of 4.1 out of five. Most people told use they had positive experiences of care, […]

Three Hospitals Three Weeks patient experiences at Norfolk hospitals September 2023

During the summer of 2023, we spent a week each at the Queen Elizabeth Hospital in King’s Lynn, the James Paget University Hospital in Gorleston and the Norfolk and Norwich University Hospital in Norwich, as well as a day at Cromer Hospital. The team visited outpatient clinics, patients on wards, and Accident and Emergency to […]

School Lane Surgery feedback report March 2024

We visited School Lane Surgery in Thetford to talk to patients about their health and social care experiences. We received 17 reviews about the surgery, which got an average star rating of 3.8 out of 5 in our feedback report. Staff at the surgery were praised by the people we spoke to, and we heard […]

Dentistry in Norfolk update 2023-24

Healthwatch Norfolk carried out a check on the availability of NHS non-emergency dental care in Norfolk, 12 months on from carrying out a similar check for the Government’s Health and Social Care Select Committee. We found it is still challenging to access it and no dental practices we spoke too are taking on new NHS […]