A Norfolk hospital has been ranked 9/10 in a nationwide study of care.
Patients at the Queen Elizabeth in King’s Lynn have given the high rating in the National Cancer Patient Experience survey.
The survey, which was completed by 341 cancer patients and published on Thursday 20 July, gives the hospital an insight into how patients have found their experience at the Trust. Out of the 59 questions asked, 58 were within or above the expected range.
A high score was received on the questions relating to patients receiving information about diagnostic tests in advance and privacy being given when receiving test results. Communication also returned good results with patients reporting they felt they had a main point of contact within their care team and that they found this person to be helpful.
The survey showed a rise in patients feeling more involved in decisions about their treatment with 85% saying they felt involved, compared to 78% last year.
There are still some areas where improvements can be made on cancer care reviews by GP practices as well as waiting times for diagnostics.
Helen Blanchard, Acting Chief Nurse at QEH, said: “Thank you to our patients who took the time to complete this survey. It helps us monitor progress and provides us with the information we need to drive quality improvements where necessary. Feedback from our patients, positive or constructive, helps us to shape our services for the future.”
Karen McGuire, Deputy Chief Nurse who leads on patient experience, said: “I am really pleased with the results. It shows the great teamwork of those who are involved in the care and treatment of cancer patients at QEH and always striving to deliver more.”
