Healthwatch Norfolk has created this webpage to offer up-to-date information on local services’ Christmas opening times. 

Below you can find opening times for the following organisations and services:



Out-of-hours NHS services

Outside normal surgery hours you can still phone your GP surgery, but you’ll usually be directed to an out-of-hours service.

The out-of-hours period is from 6.30pm to 8am on weekdays and all day at weekends and on bank holidays. However, some GP surgeries offer evening and weekend appointments, so check your surgery’s website for details.

If you need medical help now but it’s not an emergency, you can also go to 111 online or call 111.

For life-threatening emergencies, call 999 for an ambulance.

Pharmacy opening times for Christmas and New Year 

For the PDF version of pharmacy opening times in Norfolk please click here.

Christmas opening times for Norfolk pharmacies Christmas opening times for Norfolk pharmacies Christmas opening times for Norfolk pharmacies

Norfolk County Council 

Social Services

Essential services continue throughout the Christmas period.

For urgent social care matters that cannot be safely left until the next normal working day, contact Norfolk County Council on 0344 800 8020 – 24 hours a day throughout the holiday period.

Bus services and Norwich Park&Ride

Visit the Konectbus website for information on Park&Ride services.

Local bus services will not be operating on Christmas Day 25 December, 26 December and 1 January. Buses are operating Sunday services on 27 December and 2 January, and may be operating to amended timetables between Christmas and New Year.

Check times and plan your journey before travelling:

Click here for Greater Anglia updates on disruptions to services


Charities and organisations with support phonelines stay open over Christmas, but please bare in mind they may be short staffed during this busy period.

Samaritans: 116 123

Lines are 24 hours a day, 365 days a year.

Age UK Advice Line: 0800 678 1602

Lines are open 8am-7pm, 365 days a year.

If you cannot find what you are looking for you can always contact us directly:

0808 168 9669 or [email protected]

To jump back to the main Christmas page click here!