Pharmacy information

Finding a local pharmacy

The NHS website has a section where you can find the location and opening hours of your closest pharmacy. You can find that here

Most prescriptions are now signed, sent, and processed electronically.

You can either:

Choose a pharmacist or dispenser for all your prescriptions. It will be sent electronically, and you will not need a paper prescription.

Or decide each time where it should be issued, and you will be handed a paper copy you can take to any pharmacy in England.

If you want to choose or change your prescription provider, or are unhappy with any aspect of the service you receive, there is more information on the NHS website here


Repeat prescriptions

If you take medicine regularly, you can usually order your medicine without needing to see a GP until your next review.

You can order one by:

Using your account on the NHS phone app or website and nominating a pharmacist. You can collect it from them when it is ready. Some of these pharmacists may deliver.

You can use online services or app. Your GP surgery can let you know which services they use.

Speak to your GP surgery who can send your request to a pharmacy if you would rather not use an online service. The pharmacy may be able to deliver it to you or let you know when it is ready to collect.

If you need an urgent prescription, your nominated pharmacist will prepare that for you as quickly as possible.

But what happens when your prescription is issued, and what is the process between issuing it and receiving the medication you need? Healthwatch Norfolk tracked the progress, and you can see more below:

Save money on prescriptions

It may be cheaper for you to buy a Prescription prepayment certificate (PPC). There are three different options

  • A 3-month PPC for £31.25 which saves you money if you need more than three items in three months.
  • A 12-month PPC which costs £111.60 and will save you money if you need more than 11 items in a year.
  • A Hormone Replacement Therapy (HRT) PPC costs £19.30 and will save you money if you need more than two prescribed HRT items in a year.

You can purchase one online by clicking here or call the order line on 0300 330 1341.

Online pharmacies

Some people find using an online pharmacy is more convenient for them. It does have to receive a legally valid prescription before it dispenses. Alternatively, some will offer a consultation online before dispensing a prescription,

You can check whether an online pharmacy is legitimate by checking with the General Pharmaceutical Council internet pharmacy log scheme. You can read more about that at and you can check whether an online pharmacy is bona fide by checking its register by clicking here