We are working with Reepham and Aylsham Medical Practice to understand more about their patient’s opinions and experiences of the practice’s automated telephone service called Patient Partner.

When you phone the practice, you will have the option to use it to leave a message about how they can help and the practice gets back in touch to arrange for help from the best person there.  The system can also help with repeat prescriptions or arranging a call-back.

Whether you always use Patient Partner or have never heard of it, your views are important to us. Hearing directly from patients will allow Reepham and Aylsham Medical Practice to gain a better understanding of what their patients think of the software.

The survey should take around 10 minutes to complete. All responses are anonymous and will be used by Healthwatch Norfolk to make recommendations to service providers as part of a project report. The report will also be publicly available on our website and may be used in other Healthwatch Norfolk Communications.

How do you share your views?


Complete the short survey here

Or you can scan the QR code below

Or you can give Healthwatch Norfolk a call on 0808 168 9669