It can be difficult to book or attend a doctor’s appointment if you are affected by hearing loss or deaf, especially if requests need to be made via the telephone. Often, individuals need to be assisted by a friend or family member to make or attend the appointment. This is not always convenient or appropriate for the individual, who may wish to maintain privacy around their treatment. 

Healthwatch Norfolk are working with Norfolk and Waveney Clinical Commissioning Group (CCG), to engage with people affected by hearing loss, to find out how technology could be used to make going to the doctors’ surgery easier.

Technology could be using the following: mobile phones, tablets, using the internet or apps to book or attend a doctors’ appointment. The Norfolk and Waveney CCG are keen to pilot technologies that could improve things in a number of doctors’ surgeries for people who are affected by hearing loss or deaf.

The online survey has now closed, thank-you to everyone who sent us their views.

Please note: This project is not about BSL interpreter services or provision in Doctor’s surgeries. However if you would like to raise specific concerns about this, please email us:

[email protected]

Giving details of recent examples when you have had difficulties and this information will be collated and used to inform the Quality Surveillance Committee.