Have you used East Coast Community Healthcare (ECCH) services?
What do you think of the ways in which patients can leave feedback with ECCH?
We are working alongside Knowing Works (the new name for Healthwatch Suffolk) to carry out an independent evaluation of ECCH’s patient feedback systems and how effective they are.
ECCH is a social enterprise, providing community-based NHS and social care services across Norfolk and Suffolk.
You can find out more about the services provided by ECCH here.
We would like to hear from any patients, carers and relatives who have used ECCH services and provided feedback about the care they received.
ECCH has a number of ways that patients, carers and relatives can provide feedback and this could be in the form of a compliment, a suggestion for change or a specific complaint or concern about treatment.
Find out more about the current feedback system at ECCH here.
How do I share my experiences?
You can complete the survey by clicking on the link below.
If you live in Norfolk and would prefer to complete the survey over the phone, please call us on 0808 168 9669. Phone lines are open Monday to Friday, 10am to 4pm.
If you live in Suffolk please call Knowing Works on 0800 448 8234.
If you require the survey in a different format, eg. Large Print, please email [email protected], or call us on the telephone number above.
The survey takes around 8-12 minutes to complete.
All responses will be anonymous. The survey findings will be analysed by Healthwatch Norfolk and Knowing Works and then shared with ECCH to help improve the patient feedback process in the future.
The report will be publicly available on our website and may be used in other Healthwatch Norfolk and Knowing Works communications.
The closing date of the survey is 30 April 2026