If you wish to contact the Healthwatch Norfolk team about your experiences of care, or have a general enquiry, you can reach us via:

Phone: 0808 168 9669 or 01953 856029

Our phonelines are open Monday to Friday: 10am – 4pm

Email: [email protected]

Our emails are checked regularly. We aim to respond to enquiries within 24 hours, this can take longer at busier times.

Our office is located within Elm Farm Business Park, on the B1172.

If travelling from London direction, exit the A11 at the Wymondham junction following the signs for B1172. 

If travelling from Norwich direction exit the Thickthorn interchange following direction for B1172. 

There is a large visitor carpark at the rear of the building. This is signposted. There is a back entrance to the building facing the visitor’s carpark. 

Healthwatch Norfolk’s Office is on the first floor and there is a lift in the main entrance. The doors are quite heavy, and if you need any assistance getting into the building please call the office on 01953 856029 and a member of staff will come and meet you.

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To sign up for our fortnightly newsletter, please enter your details at the bottom of any page on this website and click ‘subscribe’. 

Share your experience

Sharing your experience will help us to improve services by making your views known to the people responsible for providing your care.

Only your overall rating, comment and name (if disclosed) will be visible online, but there is always the option to leave your feedback anonymously.

How to complain about your care

We cannot deal with formal complaints about care or health services, but if you have any questions about the complaints process we can point you in the right direction.

If you cannot find what you are looking for here, please contact us.