In January we visited the Level 2 Therapy Outpatients at the Norfolk and Norwich University Hospital to speak with patients about their experience with health and social care services. From this visit we received 24 reviews for the department. The reviews have an average star rating of 4.6 out of 5.
The department is based within the Norfolk and Norwich University Hospital and provides Occupational Therapy and Physiotherapy services for adults and children in various specialties including Rheumatology, Hand Therapy, Neurology and Neuro-disability, Plastic and Reconstructive Surgery, Spinal and Orthopaedic Musculoskeletal clinics.
Overall, patients felt pleased with their experience at the Therapy Outpatients Department, with many people noting the kind and helpful nature of the staff. Patients also mentioned that appointments ran on time. That being said, some people did note that the facilities could be improved, with there being a poor Wi-Fi connection and a loud/crowded waiting area.
