Mulbarton Surgery feedback report October 2024

In October, we visited Mulbarton Surgery to talk to patients about their health and social care experiences. From this visit, we received 16 reviews with an average star rating of 3.6 out of 5.

We received mixed reviews from people. Some told us it was difficult to book appointments or speak to staff via the telephone system. Having said that, once they attended, people said they were happy with the care provided by staff.

It's not a criticism but the system of only accessing same-day appointments by phoning on the day or having one in three or four weeks time means somebody in-between is slipping through the net. My daughter's had a cough for six weeks, so it's not an urgent appointment, but also she can't wait another four weeks.

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