The Old Vicarage feedback report April 2024

In April 2024, Healthwatch Norfolk visited The Old Vicarage in Ludham to talk to people living there about their experiences, and some staff. This was part of our targeted engagement visiting care homes around Norfolk.

The Old Vicarage provides residential care for up to 22 people aged 65 or over, and we were told that number of beds would increase in the future.

During our visit, we received 7 review – 6 from people who live there and one from a visitor. The reviews have an average star rating of 4.3 out of 5.

 

The staff are very good, very kind. Previously we weren't told about when things changed or why, but hopefully the new manager will. She talks to us lots now. There's been improvement in a lot of ways

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