Share your views on the future of the Vulnerable Adults Service
NHS Norfolk and Waveney wants to hear your views about the future of the Vulnerable Adults Service Health Inclusion Hub.
NHS Norfolk and Waveney says it wants to make sure it gets the best value for the public money it receives. It has developed some options about how the hub could run in the future, and wants to get people’s views on them.
Vulnerable Adults Service Health Inclusion Hub
Based in Norwich, it brings together specialist healthcare professionals to provide enhanced medical support for people with a complex range of needs.
It helps those who are socially excluded, live chaotic lives, are at risk of having poor health, and may not be on electronic health systems. Many of the users are homeless.
The team give support for up to six months before integrating patients back into one of 20 GP practices with a plan for their ongoing help.
Officials are suggesting two options for its future:
A – Continue providing the service from its current base.
B – Create a team which will provide support to different communities across Norfolk and Waveney, and close the Norwich base.
How do I share my feedback?
You can share your views in a number of ways. You can click the link below to take part in a short online survey.
Request a paper copy by calling NHS Norfolk and Waveney on 01603 595857 or by emailing [email protected]
Or you can leave your views with the Healthwatch Norfolk team who are collecting your responses for NHS Norfolk and Waveney at the following venues:
· March 5 – Carers coffee morning, Cromer Hospital, 10.00-12.00
· March 6 – North Walsham Salvation Army, 10.00-12.00
· March 7 – Alive Foodbank, Norwich, 10.00-12.00
· March 11 – Holt Library, 10.30-12.00
March 19 – Gorleston Library, 10.15-12.30
· March 20 – Norfolk and Norwich University Hospital, 10.00-12.00
· March 22 – Family Voice Conference, John Innes Centre, Norwich, 9.00-3.30
· March 25 – Wymondham Library, 10.00-12.00
· March 26 – Cuppa Care, Erpingham Village Hall, 10.00-12.00
March 27 – Swaffham Library, 10.00-12.00
· March 27 – Sheringham Salvation Army, 10.00-1.00
March 31 – Thetford Library, 10.15-12.30
· April 2 – Carers coffee morning, Cromer Hospital, 10.00-12.00
· April 3 – Roundwell GP Surgery, Norwich, 10.00-12.00
· April 3 – Aylsham Healthy Town, Aylsham Market Place, 10.00-1.00
· April 4 – Alive Foodbank, Norwich, 10.00-12.00
· April 8 – Holt Library, 10.30-12.00
· April 9 – Cuppa Care at Northrepps Village Hall, 10.00-12.00
· April 10 – Community Matters Cafe, Cromer Methodist Church, 10.30-12.00
· April 11 – Roots Community Cafe, Wymondham, 10.00-12.00
· April 15 – Vision Norfolk coffee morning, Black Swan, North Walsham, 10.00-12.00
· April 16 – Roys of Wroxham, 10.00-12.00
· April 17 – Cromer Hospital, 10.00-12.00
NHS Norfolk and Waveney are also planning drop-in sessions to share your feedback. These are on:
March 31 – Assembly Room in King’s Lynn Town Hall, 2.00-4.00
April 1 – The Forum in Norwich, 5.30-7.00
April 4 – The Olive Centre, Lowestoft, 10.00-12.00
There are also sessions arranged specifically for users of the Vulnerable Adults Service to share their views directly with the Healthwatch Norfolk team in person. These are on:
April 1 – St Martin’s Housing Trust Bishopbridge House, Norwich
April 7 – St Martin’s Housing Trust The Hub, Norwich
April 8 – St Martin’s Housing Trust, Thorpe Road, Norwich
April 9 – Under One Roof
April 9 – St Martin’s Trust Dibden Road Hostel, Norwich
Each venue has more details. If you would like to contact us direct to arrange to share your feedback on the service, you can email us via the button below if you have internet access, or give us a call on 0808 169 9669.
What happens after I have shared feedback?
All the feedback must be received by 11.59pm on April 27, 2025.
Each piece will be individually analysed by the Healthwatch Norfolk team and a full independent report published by mid-May.
This report will then be considered by the NHS Norfolk and Waveney Board.
